Shipping policy
Where we ship, what it costs and how long it takes. Shipping costs are calculated at checkout based on the delivery address and are shown before you confirm your order.
Where we ship and what it costs
| Destination | Shipping cost | Free shipping from |
|---|---|---|
| Mainland Spain | €4.95 | €99 |
| Mainland Portugal | €6.95 | €99 |
| Rest of the European Union | €9.95 | €150 |
The international destinations available are Germany, Belgium, Denmark, France, Italy, the Netherlands, Poland and Sweden. As these are European Union countries, orders are not subject to customs formalities or to any additional duties or taxes on arrival.
The amount from which shipping is free is calculated on the order subtotal after any discounts have been applied, excluding shipping costs.
We do not ship to the Canary Islands, Ceuta, Melilla, the Balearic Islands, the Azores or Madeira. These destinations are excluded because of their particular customs requirements and transport surcharges. If the delivery address is in any of those areas, checkout will not offer any shipping method.
Delivery times
Orders received Monday to Friday before 15:00 (CET) are prepared the same day. Orders received after that time, at the weekend or on a public holiday are prepared on the next working day.
| Destination | Estimated delivery once the order has been dispatched |
|---|---|
| Mainland Spain | 1 to 2 working days |
| Mainland Portugal | 3 to 5 working days |
| Rest of the European Union | 5 to 8 working days |
Saturdays, Sundays and public holidays do not count as working days. Each product page shows the estimated delivery date calculated at the time of purchase.
These times are estimates and depend on the carrier. In any event, and in accordance with consumer law, delivery will take place within a maximum of thirty calendar days from confirmation of the order. If for any reason we are unable to meet that deadline, we will let you know and you may either grant an additional period or terminate the contract with a full refund of the amount paid.
Order tracking
When you confirm your purchase you will receive an email with a summary of your order. Once it leaves our premises we will send you a second email with the tracking number so that you can follow the progress of your shipment.
If you do not receive those emails, please check your spam folder before contacting us: it is the most common cause.
Addresses and failed deliveries
Please check that the address, postcode and contact telephone number are correct before confirming your order. An incomplete or incorrect address can cause the parcel to be returned, and the cost of a second delivery is borne by the customer.
The outer box is transport packaging and may show marks, scuffs or dents from handling in transit. What we guarantee is that the product and its own packaging arrive in perfect condition. If the product is damaged or broken when you open the parcel, write to us and we will replace it.
If the parcel arrives visibly damaged, please note this on the carrier's delivery note at the time of delivery and let us know as soon as possible.